Workforce

As the world is transformed by global trends, so too does is the water sector evolve to embrace changes in customer and community expectations, workforce expectations, and the regulatory landscape. Water utility assets are increasingly more connected to the Internet of Things, changing the volume of data available for operational decision-making and also the way in which assets are managed.

Within this new world, there is much for the water sector to learn and adapt to rapidly. Our Workforce research projects aim to understand and inform the systems and organisational structures that support the functioning of the business units within our Member organisations. This can include projects that examine or more of the following:

• Organisational processes;
• Technological gaps;
• Training, skills, and competencies;
• Diversity and inclusion;
• Frontline operations;
• Value, costs, and benefits;
• Future readiness of water industry workers.

In this way, WaterRA is supporting its members to be forward-looking and be confident in delivering current, medium, and long-term business objectives though strategic recruitment, up-skilling, and development.